Conditions of Use

Terms and Conditions

Use of Site

This site may only be used to purchase items from HT Experience cc t/a Sound and Image. You may browse the site and the information contained therein. Copyright, Trademark, Intellectual Property and other laws may apply. Any action to interfere with any part of the web, the business, any operational part or the confidentiality of the site, its clients or any other part of the business is unlawful. Under no circumstances may you download or use items such as the logos at all. Should you want pictures for any reason, please go to the suppliers web sites and check their terms and conditions or request them to send any pictures you need to you.. By responding to or entering details in any part of this site, you accept the terms & conditions, policies and operating procedures. You understand and accept any risk.

Restriction of Sales:

Please note that HT Experience cc t/a Sound and Image is a Gauteng based company in South Africa. As such we serve people who buy in this geographical area. All transactions are processed in South African Rand. Online payments may be made to : HT Experience cc T/A Sound & Image @ Standard bank - account details on the order confirmation. Send payment confirmation to : online@soundimage.co.za. Reference: O/L and your contact number (Ex: OL 083 999 999) The payment must be received in full, and be cleared, before any goods may leave the premises. We are not registered credit providers and can not extend credit in any shape or form. {See Credit Act : http://www.info.gov.za/view/DownloadFileAction?id=67888 } Should you still wish to transact from outside of this geographical area via an online payment, Please contact us first via email. Please note that this type of transaction can take a long time to conclude and may be illegal or require specific permissions in your country. You are fully responsible for understanding the import export and any other laws that may pertain to you, and it is totally your responsibility to ensure that the transaction is legal in all regards.

Conditions of Sales:

All your dealings with HT Experience cc t/a Sound and Image must be lawful. We will presume that you are a legal entity capable of making your own financial decisions and you are fully responsible for the consequences of your actions. Please ensure that all legal requirements are met in this regard also. (Ex: a minor person must send through the consent of his/her legal guardian). You further have the obligation to protect and keep confidential your passwords and sensitive information as we can not be held responsible for losses incurred by you as a consequence of lax security. We reserve the right to cancel any transaction by returning all payments already made to us. We will make every effort to keep the correct pricing on site, however where mistakes do occur, we reserve the right to cancel the transaction by returning all payments already made to us, and notifying you of the cancellation. You may accept new pricing if it suits you. Should an item be unavailable at the time of the order, we reserve the right to fill the order within three weeks, or to cancel the order, or to contact you regarding an alternative item in which case you will have the option to choose a refund or accept the new item. The warranties on the items, is the warranties supplied by the manufacturers and or official suppliers of the products.All items are quoted in South African Rand and include VAT.

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Electronic Communication

When you visit our web sites, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Shipping & Returns

Terms and Conditions

Shipping & Returns

1) All delivery/transport arrangements and costs thereto rest with the purchaser.
2) If customer collection is your preferred shipping method then purchases may be collected from your nominated Branch after bank clearance. (Positive ID will be required), or you may nominate a 3rd party to collect on your behalf (shipping company?). Such instruction must originate from the same email address as used when making the original purchase.
3) If for whatever reason we are unable to proceed with the order you will be refunded in full. If you wish to cancel before standard goods have been despatched, we will refund the full price of goods and shipping.  If the item is a special import or made to order item NO cancellation will be permitted.
4) Should you need to return the goods, you may do so in the first 60 days for a full refund of the purchase price of standard goods, on condition that it is returned in its original condition and complete in all respects (box, packaging, remotes, booklets and bits). If you need the goods collected, the same delivery fee as before must be transferred to our account before the collection will take place, and no delivery fees are refunded. If it was a special order or it is after the 60 days, please contact the branch for a trade in or buy back offer

Please note that refunds are done in the same manner as the original payment. Should this not be possible for any reason, this  amount will be held in your account, for your future use.

5) Faulty goods may be taken to the authorized service agents as defined by the original importer, or returned to us for despatch to the supplier. All equipment sold by Sound & Image comes from official authorized agents and their warranty applies.
6)  By purchasing on this site, you accept all terms and conditions absolutely.